FAQs
- What are the differences in pack sizes? How do I compare/convert between metric and imperial (US & UK)?
- What shelf life would I normally expect to receive?
- How long will it take for my order to ship?
- What additional charges can I expect?
- What documentation is supplied with my order?
- What are your opening hours?
- What is your returns policy?
- Where can I find you?
- How quickly will I receive a quotation for my enquiry?
- Can I pay by credit card?
- How do I open an account with Aeropia?
- If I open an account with Aeropia, what are the normal trading terms/days of credit?
1. What are the differences in pack sizes? How do I compare/convert between metric and imperial (US & UK)?
Please use the following table when comparing pack sizes. It is important to note that some US standard sizes are different to their UK Imperial equivalents:
| Measure | USA | UK Imperial | Metric |
|---|---|---|---|
| Fluid Ounce(Fl. Oz) | 1 | 1.041 Fl Oz | 29.57 Millilitres |
| Pint(PT) | 1 | .8594 PT | .4732 Litres |
| Quart(QT) | 1 | .8594 QT | .9464 Litres |
| Gallon(GAL) | 1 | .8327 Gal | 3.7854 Litres |
| Ounce(Oz) | 1 | 1 Oz | 28.35 grams |
| Pound(LB) | 1 | 1 LB | .4536 Kilograms |
| Stone(ST) | 1 | 1 ST | 6.3503 Kilograms |
| Inch(“) | 1 | 1" | 25.4 Millimetres |
| Foot(‘) | 1 | 1' | 304.8 Millimetres |
| Yard(YD) | 1 | 1YD | 914.4 Millimetres |
2. What shelf life would I normally expect to receive?
Aeropia endeavours to keep fresh product on our shelves and to ship the freshest product with the longest shelf life to our customers. Obviously we need to maintain a balance between long shelf life and having the product available and therefore products will have at least 30% shelf life remaining when shipped unless we agree a shorter life with you first.
3. How long will it take for my order to ship?
Aeropia will endeavour to ship your order with the least possible delay using the following service criteria:
AOG / IOR: All stock items ready for dispatch within four hours
Standard: All stock items ready for dispatch within 8 working hours
Non-stock items will be subject to the manufacturer’s lead times. Large shipments, or items requiring special packaging may take longer. Please always let us know if your order is urgent.
4. What additional charges can I expect?
We always try to ensure that our quotation details all of the charges you will expect to see. There may be instances where additional charge will apply (such as dry-ice packaging or exceptional hazardous packaging charges) but we will let you know of these charges at order confirmation stage.
5. What documentation is supplied with my order?
As standard, Aeropia will provide you with a copy of our Certificate of Conformance and the Material Safety Data Sheet (which is also available from our Infolink information portal).
Upon request we can also provide a copy of the manufacturer’s release paperwork and test certificates however, in some instances our suppliers charge for this paperwork which we will need to pass on.
If you require this additional certification, please ensure that you state this clearly on your enquiry/order as it is sometimes difficult to obtain this data retrospectively.
6. What are your opening hours?
Our UK operations are open from 08:30 to 17:30 Monday to Friday.
Our US office is open from 08:00 to 17:00 Monday to Friday.
Our German office is open from 07:30 to 17:00 Monday to Friday.
All times are local.
Additionally, we offer 24-hour AOG support for all of our customers on +44 (0)1293 459594
7. What is your returns policy?
Should you wish to return any products please contact your customer service representative for an authorisation number.
All faulty products will be replaced and returned to the manufacturer for investigation.
Non-faulty products may be returnable only if:
- We shipped them to you in error OR;
- They are normal Aeropia stock items AND
- They have been stored in accordance with the manufacturers storage policy AND
- They are in the same condition as when received
A re-stocking charge may apply for the return of non-faulty products.
8. Where can I find you?
We do not operate a “Trade Counter” but will be happy if you prefer to come and collect your orders.
Our addresses are as follows:
GATWICK
Aeropia House, Newton Road, Crawley,
RH10 9TY, UK
Tel: + 44 (0) 1293 459500
Fax: + 44 (0) 1293 459600
Map: Click here
MANCHESTER
Unit B3(5) Harvey Court, Moss Industrial Estate, St Helen's Road, Leigh, WN7 3PT, UK
Tel: +44 (0) 1942 607299
Fax: +44 (0) 1942 607266
Map: Click here
Hamburg
Gutenbergring 53H, D-22848, Norderstedt, Germany
Tel: + 49 (0) 40 54 80 20
Fax: +49 (0) 40 54 80 2100
Map: Click here
MIAMI
8940 NW 24th Terrace, Miami, Florida 33172, USA
Tel: + (1) 305 717 6577
Fax: +(1) 305 717 6578
Map: Click here
9. How quickly will I receive a quotation for my enquiry?
We would normally expect to answer your enquiries on a same-day basis. Enquiries for a large amount of products, or for items where we do not have current prices will take a little longer. Please ensure your customer service representative is aware of the urgency of your enquiry.
You may want to take advantage of our on-line enquiry system here.
10. Can I pay by credit card?
Yes, we accept Visa / Mastercard and American Express.
11. How do I open an account with Aeropia?
Please request a credit application form either by calling your nearest office, or by completing our contact form here.
12. If I open an account with Aeropia, what are the normal trading terms/days of credit?
Subject to the receipt of satisfactory trading references, our normal terms of trade are 30 days from month-end.